Trust centreMonthly, zeros included
The monthly numbers, zeros included.
Most companies publish their numbers when the numbers look good. This log publishes ours every month regardless, straight from the production order store and usage counters — and our own test orders are counted in a separate column, never merged into the real ones. A young company cannot show you a decade of history; what it can show you is a habit of not dressing anything up, started before there was anything to dress up.
OPERATIONS / AUGUST 2026
What actually happened this month.
Counted from the production database with the same separation we use internally: an order is “real” only if it is not ours — our own e2e test orders, staff addresses and test fixtures are excluded by rule, and shown in their own column so you can see we are not padding.
Orders and refunds
| Figure | Real buyers | Anonymous, unpaid | Our own tests |
|---|---|---|---|
| Orders placed | 0 | 10 | 12 |
| Orders paid | 0 | — | — |
| Refunds issued | 0 | ||
“Orders placed” counts every order row created, including anonymous ones that were abandoned before payment — that is why it is higher than “orders paid”. Zero real paid orders is the truthful reading of a site this new, published rather than hidden: the first-100-free launch offer exists precisely to change this number without asking anyone to be the brave first payer.
Response time
The trust centre promises every email a human reply within 24 hours. The median actual response time belongs in this log — but a median needs a month of inbound email to mean anything, so the first figure will appear in the September entry rather than be invented for August. A promise we cannot measure yet is stated as exactly that.
How this log is produced, and what it cannot show
A script reads the production order store and writes the table above; the narrative around it is written by a person. The separation rule for “our own tests” is the same one used in our own report: operator addresses, test fixtures and end-to-end payment references are excluded from the real column by pattern, not by judgement call. What this log cannot show is quality — a count of orders says nothing about whether buyers were happy. The 14-day first-order refund is the mechanism that makes unhappiness visible: refunds land in this table, in public, the month they happen.