Buying deskRead before accepting a quote
DAP damage claims: report within 5 business days of delivery
Photograph the parcel before unpacking and keep the packing materials. Report shortage or damage in writing within 5 business days of delivery; specification claims within 14 days. Include the photos. The trade terms govern the claim.
BUYING DESK / SHIPPING
DAP means we carry it to your door, and you import it.
From this page on, we are a seller describing the written terms for an accepted goods order, not the verification service. We never verify a supplier for you and then offer to replace them. Read this before accepting a quote: the claims process is evidence-based, and the evidence starts when the parcel reaches you.
For an accepted DAP order, the order pack includes the accepted quote version, verified-payment confirmation, a commercial invoice, packing list and carrier tracking reference. Before accepting the quote, confirm which taxes are included and which you must pay on import. Ask your adviser or customs authority about VAT or GST for your destination and order. If the invoice needs your VAT number, purchase-order reference or a specific description, put that in the brief before the quote is issued.
All goods quotes ship DAP (Incoterms 2020) to a named place. Confirm the responsibilities below before accepting the quote.
| Step | Ours | Yours |
|---|---|---|
| Purchase, pre-shipment check, export packing | Yes | — |
| Export clearance from China, international freight, carrier to the named place | Yes | — |
| Import clearance at destination | — | Yes: you are the importer |
| Duties, taxes, licences, destination compliance | — | Yes: quantified by your customs authority, not by us |
| Receiving, unloading, inspection on arrival | — | Yes: with photos, see below |
If you cannot or do not want to act as importer, say so in the brief. That is a decline-or-requote conversation before money moves, not a surprise at the border. We do not promise DDP, do not prepay foreign duties, and do not guarantee clearance anywhere.
Tracking, and the dates on your quote
We quote only carriage with online tracking. Once the parcel is handed over, the tracking number is written to your order record and, where the payment provider supports it, to the payment record. If the carrier applies a signature threshold, the quote states whether signature-on-delivery is included.
The quote labels its dates as estimates and states the supplier, checking, freight and customs assumptions behind them. They are not commitments to a date. A customs inspection can change the estimate. If the status changes, the order record should state the new known status rather than preserve an obsolete estimate.
The arrival evidence that decides a claim
Before you unpack anything: photograph the unopened parcels showing the shipping labels, then the opened carton from above, then anything damaged exactly as found, still in its packaging. Count against the quote quantity before discarding any packaging.
Why we ask: transit-damage claims live or die on whether the damage can be placed in transit — goods photographed loose on a workbench prove condition, not cause. The same photos protect you with the carrier and with us simultaneously.
Claims: windows, evidence, outcomes
| Claim | Window | Evidence that decides it |
|---|---|---|
| Shortage (fewer units than the quote) | 5 business days from delivery | Label photos, carton photos, your count against the quote quantity |
| Transit damage | 5 business days from delivery | Damage photographed as found, in packaging, plus outer-carton and label photos |
| Not matching the accepted specification | 14 days from delivery | Photos or measurements against the specification lines on the accepted quote version |
| Non-delivery | When tracking stalls or contradicts itself | We chase the carrier with the tracking record; you confirm nothing arrived |
Outcomes follow the trade terms: replacement, partial or full refund to the original payment path only: never to a different account, and any message inviting you to accept a refund to a new account is not from us. A claim cannot reprice a delivered order because the market moved, and it cannot turn a visual-check promise into a hidden-defect warranty. The checking scope your quote named is the checking you bought.
Include your order reference, accepted quote version, delivery date and the issue. Attach the photos or measurements listed above. To ask for progress, reply in the same email thread with that reference.
Before returning goods: address, method and who pays
This rule applies to quotes under trade terms 2026-09-13-v2. If evidence confirms we are responsible for a shortage, damage or specification mismatch, we pay reasonable return or replacement freight for the agreed remedy. We confirm the address, method and costs with you in writing before goods are returned. Do not send goods to the factory or our registered address without that confirmation.
For a buyer-requested change or cancellation, the actual-cost rules apply. Previously accepted quotes retain their agreed terms. These notice windows and return steps do not remove rights or remedies that applicable law does not allow us to exclude.
Where to go from here
Related: what we accept · trade terms · a specimen order file with these claim rules engaged · the EU parcel duty in force since July 2026 · the buying desk. Operated by Currawong — 济南深与国际贸易有限公司, registered record on the operator page.
What buyers ask about arrival and claims
The carrier marked it delivered, but the box was damaged. What now?
Photograph the parcel before unpacking and keep the packing materials, then report it in writing within 5 business days of delivery. Those photos are the evidence the claim turns on. A carrier delivery scan does not close the window, and unpacking before photographing removes the comparison the claim needs.
Who pays import VAT or duty?
You do. All goods quotes ship DAP (Incoterms 2020) to a named place. Export clearance from China and carriage to that place are ours. Import clearance, duties, taxes and licences at destination are yours, as the importer. Confirm before accepting the quote which taxes are included, and ask your adviser or customs authority to quantify the rest for your destination and your order. We do not quantify them for you.
What if I miss the 5 business day window?
Raise it anyway and state when you found the problem. But the trade terms govern the claim and they set the windows: 5 business days from delivery for shortage or damage, 14 days for specification claims. A late report weakens the evidence chain. It does not reset the window, because arrival condition becomes harder to separate from later handling.
Parcel just arrived and something is wrong? Photograph it before unpacking, keep the packing materials, and put the report in writing inside the 5 business day window above.
Still deciding whether to order? What we buy and what we decline says whether your order fits before you spend time on a brief.